Guarantee

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can make a claim under the warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.

If you discover or should discover a defect in the product, you must contact us within a reasonable period. A reasonable period is in any case two months. Under certain circumstances, a period of longer than two months may also be acceptable.
If you contact us in time, we will arrange a free repair or replacement.

Complaints

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@innova-essentials.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.